Questions, answered.
Answers about the collection, orders, shipping, returns and care.
Answers marked [To be confirmed] must be completed with confirmed business details before launch.
The product
What is Stardust Collection 001?
An in-ear monitor (IEM) presented as a book-shaped collector’s edition, connected to the first Stardust story, “The Man Who Wasn’t There”.
What is in the box?
One pair of IEMs, a detachable cable, extra ear tips in multiple sizes, a Type-C DAC converter, and the book-shaped package with four pages of story content. See the product page for the confirmed list.
What are the technical specifications?
Specifications are listed on the product page under “Specifications”. [To be confirmed by the business owner]
Orders & payment
Which payment methods do you accept?
The payment methods available are shown at checkout. [To be confirmed by the business owner]
Can I change or cancel my order?
[To be confirmed by the business owner]
Shipping
Where do you ship and how long does it take?
See our Shipping & Delivery page. [To be confirmed by the business owner]
How can I track my order?
When your order ships you will receive tracking details by email, where available. [To be confirmed by the business owner]
Returns
Can I return my order?
See our Returns & Refunds page for eligibility and the return period. [To be confirmed by the business owner]
Care
How should I care for my IEMs?
Keep them dry, clean the ear tips regularly, and store them in the book package when not in use. [To be confirmed by the business owner]
Support
How do I contact you?
Use the form on our Contact page and include your order number if your question is about an order.